Manufacturing concerns
We review your reported material, workmanship, surface or joint concerns against the agreed product specification. We assess the product identity and evidence before confirming the outcome.
ELEFLOOR · FLOORING FROM THE FACTORY
Support starts with the product you ordered.
Your purchase agreement and the selected product documents define the warranty period, permitted use and claim terms. We can provide the applicable information during quotation so your team can review it before ordering.
Match the warranty to the configuration and use.
Your selected construction and application identify the warranty terms to review.
Installation and site conditions
The selected instructions define subfloor preparation, fixing, expansion and permitted conditions. Incorrect installation, incompatible materials and use outside the agreed specification can affect coverage.
Wear and maintenance
Ordinary wear, scratching, misuse and site damage differ from a manufacturing defect. Your care instructions and agreed product terms guide the assessment.
Give the review a clear product reference.
Your sales contact can coordinate the claim review and confirm any additional evidence required.
Identify the order
Your order reference, decor or SKU, batch information and affected quantity connect the concern to the shipment.
Record the condition
Your photos or video, installation details and the discovery date help our team understand the concern. Keep the affected product and packaging available for review.
Agree the next step
Contact Elefloor before returning goods. Inspection, remedy and any return arrangement follow the claim review and applicable purchase terms.